Logmein Rescue Help Desk

Logmein rescue is a powerful easy to use remote support solution for pcs macs mobile devices and more.

Logmein rescue help desk.

Nothing to share about cons. Tech support agents can now initiate a screen sharing logmein rescue session directly from a support ticket. Find the full setup article here. It offers an intuitive platform to solve customer issues quickly.

Start creating remote support sessions from zendesk support tickets. Logmein rescue is a wonderful helpdesk solution. Sign in to your zendesk support account. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises.

Global and eu accounts are isolated so make sure you use the right password reset page. It also gives easy to assign and generate tickets. Enter the email address for your logmein account and we ll send you instructions on how to change your password. Utilize cayzu s logmein to help solve support problems faster when a customer reaches out for tech support it can be frustrating to try to visualize what he or she is looking at to determine the cause.

Logmein rescue is my favorite helpdesk solution platform. You will however be able to support any kind of remote device with logmein rescue. With logmein rescue help desk software your agents can connect to users anywhere in the world. Support is here for all your logmein products.

Download install test read popular topics user guides and find resources that will help you use your product. Rescue is built to serve teams of all sizes from small helpdesks to the world s largest support organizations and everyone in between. Security is strong customers must get permission for technicians to access any function and remote sessions employ tls 1 1 transport security with aes 256 bit encryption. Multi platform support enables connection to pc and mac devices while logmein s mobile device support simplifies support for ios android blackberry and other devices.

Install and configure the application in zendesk support. It worked great for me. The logmein rescue is a good support help desk product and does not need to be pre installed on client machines logmein helped us take a big step forward with remote customer support. Make sure you submit an email address that is associated with your rescue account.